Frequently Asked Questions
Everything you need to know about your Koloa Surf gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Processing times may vary during peak seasons, but we strive to ship all orders within 24-48 hours.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply contact our support team to initiate a return or exchange for a different size or style.
How should I care for my Koloa Surf t-shirts and hoodies?
To preserve the life of the screen-printed graphics, we recommend washing your items in cold water inside out and tumble drying on low heat or air drying.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.